Quick Answer: What Do I Do If I Never Received My UPS Package?

What do I do if my UPS package doesn’t arrive?

What Happens If My Package Doesn’t Arrive?Wait for 24 hours after the delivery date.Report the missing package to UPS.Give UPS time to perform a package search (takes up to 10 business days)If package is found, UPS will route to the original recipient and once delivery is done, the shipper is notified.More items…•.

How do I contact UPS about a missing package?

Call customer service toll-free at 1-800-742-5877. Representatives are available around the clock, seven days a week to answer your questions. You can also submit your inquiry through our online contact form.

Can you sue ups for lost package?

You can sue UPS for up to $10,000 each time. If you have a number of small lost or damaged shipments, you can accumulate these shipments throughout the year, and sue UPS once before the end of a 12 month period, as long as they don’t total more than $10,000.

How can I get my UPS package faster?

Contact UPS. Dial 1-800-742-5877 and follow the voice prompts to speak with a representative.Tell the representative you want to upgrade your shipping. … Select whether to upgrade your shipping to two-day or overnight. … Pay for the additional shipping charges. … Wait for confirmation numbers.

What if USPS delivered to wrong address?

When you receive a mistaken delivery, call customer service for the delivery company and explain the situation. Give them the tracking number on the package, as well as the name and address on the package if it’s different from yours. The company will come and pick up the product within a reasonable time frame.

Why does ups say not delivered?

Due to the load of packages the delivery services manage, sometimes statutes are updated prematurely or, on the contrary, are not updated at all. This is why you can sometimes see that the parcel is delivered when it’s not.

Why is my UPS package taking so long?

If your package is late that probably means he didn’t have enough time to deliver all his packages. Ups drivers work mandatory overtime. … Every time ups has delivered a package to me the delivery date is wrong. They always come one or two days after the scheduled delivery.

How do you know if your UPS package is lost?

You’re the Recipient of a Missing UPS Package. If the package couldn’t simply be left, the tracking status will show UPS InfoNotice was left. If no InfoNotice is present, it means the package either hasn’t been delivered or has been lost or misplaced.

Will UPS refund for stolen package?

When it comes to shipping packages, the security of knowing a delivery is covered against loss or damage can be invaluable. Shippers already have a basic level of cover in place when sending parcels with UPS. UPS will reimburse up to $100 for loss or damage without further charge.

Who is responsible for lost UPS package?

The short answer is: The seller, which means you, the business owner. Obviously, if you printed the wrong address on the shipping label, didn’t include a return address, or poorly packaged the item, it’s 100% on you to compensate the customer with a new shipment or a refund.

Can I live track my UPS package?

UPS My Choice® members can use the Follow My Delivery live map to view the location of select packages in relation to the delivery address. … Follow My Delivery is available for packages sent using UPS® Ground, UPS Next Day Air®, UPS Worldwide Express®, and UPS Worldwide Express Plus®.

What happens if UPS lost your package?

If UPS has lost the package, then they are responsible. … If the package is not found, you will have to refund the buyer in full and then pursue an insurance claim with UPS to get reimbursed. If you purchased no insurance, then you will be out the full refund to the buyer and the product.

How late can a UPS package arrive?

What time will I receive my shipment? The shipment has been dispatched to a UPS driver for delivery today. Other than time-definite air deliveries, shipments are generally delivered anytime between the hours of 9:00 am and 7:00 pm. (and sometimes later) to residences, and by close of business for commercial addresses.

Where do lost UPS packages go?

UPS does not auction these items to the general public anymore. Unclaimed freight is logged and housed for a period of up to five months. If a match is not made within that period of time the merchandise goes to a salvage vendor. Damaged items that claims have been paid on are also salvaged via salvage vendors.